How Virtual Appliance Repair Works

1. Virtual Appliance Consultation (Expert Advice & Second Opinion)

Service Overview:
Our Virtual Consultation service is designed for customers who need guidance, clarification, or a professional second opinion before making a decision. This is not a diagnosis or repair session — it’s a quick, affordable way to understand your situation and plan your next step.

What’s Included:

• General advice on appliance symptoms or unusual behavior
• Second opinion before ordering parts or booking service
• Safety recommendations for continued use or shutdown
• Recommendations on cost-effective repair vs. replacement
• Advice for landlords, property managers, or tenants
• Guidance before purchasing or reinstalling an appliance

Use Cases:

• Unsure whether a strange noise or error code needs urgent attention?
• Want to confirm if a technician is really needed?
• Thinking of buying a new appliance and want model comparisons?

Session Duration: Up to 15–30 minutes
Price: $19 AUD
Outcome: Informed decision-making without unnecessary costs.

2. Virtual Appliance Diagnosis (Remote Fault Identification)

Service Overview:
Our Virtual Diagnosis session allows a licensed technician to remotely inspect and identify the problem with your appliance in real time — using your smartphone camera and our proven troubleshooting checklist. It’s ideal for resolving many common issues without waiting days for an on-site appointment.

What’s Included:

• Real-time video inspection of the appliance
• Testing of controls, fuses, filters, water connections, or airflow
• Walkthrough of appliance display, error codes, and settings
• Guided checks for common faults (blockages, sensor failures, reset steps)
• A clear recommendation: Fix, monitor, or escalate to in-person visit
• 50% credit toward in-home technician booking (if required within 7 days)

Use Cases:

• Washing machine won’t drain, and you don’t know why
• Fridge not cooling properly, but no visible damage
• Dryer keeps turning off mid-cycle — is it a sensor or vent issue?

Session Duration: Up to 30 minutes
Price: $39 AUD
Outcome: Exact problem identified with an action plan (reset/fix/escalate).

3. Virtual Appliance Installation Help (Step-by-Step Setup Support)

Service Overview:
If you’ve purchased or moved an appliance and need help setting it up safely, our Virtual Installation Help service provides live guidance from a technician to ensure everything is connected, levelled, and functioning correctly — with zero guesswork.

What’s Included:

• Guidance on water/gas/power connections (non-invasive only)
• Levelling and stability check for washing machines/dryers
• Remote setup for oven clocks, stove controls, or air con remotes
• Step-by-step walkthrough of appliance user manual
• Safety checks: drain hose, vents, power supply, door seals
• Remote pairing or reset of smart appliance features

Use Cases:

• Just moved into a new home and reinstalled your washer incorrectly
• Unsure if your oven or gas stove has been installed properly
• Can’t figure out how to connect or calibrate your new AC remote

Session Duration: Up to 30 minutes
Price: $49 AUD
Outcome: Appliance set up correctly, safely, and without costly mistakes.

Comparison Summary

Bonus: All Sessions Include

• Live video or phone support (Zoom, WhatsApp, or Google Meet)
• Technician-led instructions tailored to your appliance type
• Summary or care sheet provided after the call
• 50% credit on virtual fee if you need an on-site technician within 7 days
• Nationwide access — Sydney, Melbourne, Brisbane, Adelaide, Perth & regional areas

Affordable Pricing – Transparent & Upfront

Book Online or call us directly at (02) 8310 9289

Business Name: Same Day Appliance Repair
Address: 1/44 Northumberland Rd, Auburn, NSW 2144
Phone: (02) 8310 9289
Website: https://samedayappliancerepair.com.au/